READINGS LIST

• The Balanced Scorecard; Robert S. Kaplan & David P. Norton

• Performance Management, Making It Happen; Rupert Booth

• Implementing The Balanced Scorecard; Paul McCunn

• Using The Balanced Scorecard As A Strategic Management System; Robert S. Kaplan & David P. Norton (Harvard Business Review; January-February, 1996)

• Putting The Balanced Scorecard To Work; Robert S. Kaplan & David P. Norton (HBR; September-October, 1993)

• The Balanced Scorecard: Measures That Drive Performance; Robert S. Kaplan & David P. Norton (HBR; January-February, 1992)

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