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Since
the 1990s, a mini-publishing industry has sprung up around Toyota
Motor Corp, and there are three topics that seem to endlessly fascinate
the serious academic and the curious hack alike: One, the Toyota
Production System; two, Toyota's product development process and,
three, its management practices. (If these are three different subjects
and not one, it is because there is so much to be studied and explained
about each.) The most famous book on Toyota, which gave the world
its first glimpse into the workings of the Japanese auto giant,
was called The Machine That Changed The World, and written by three
academics: Jim Womack and Daniel Roos of the Massachusetts Institute
of Technology, and Dan Jones of the University of Sussex. Thereafter,
several books have followed, including a sequel by Womack and Jones
called Lean Thinking. Dawson's The Relentless Pursuit is only the
latest.
So, what's new about Dawson's book? First of
all, it is not an attempt to unravel the engineering mysteries that
seem to shroud Toyota's superlative manufacturing capabilities.
Rather, what the BusinessWeek staffer serves up, is a well-written
business story on the making of Lexus-a brand that signaled mass-marketer
Toyota's coming of age as a global manufacturer of high-quality
luxury cars. A brand that took 400 engineers, 2,300 technicians
and about $1 billion to make. Since its debut in 1989, Lexus has
sold in excess of 1.3 million cars, and continues to be the No.
1 luxury brand in the US.
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LEXUS: THE RELENTLESS PURSUIT
By Chester Dawson
John Wiley
PP: 259
Price: Rs 874.46
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Because Relentless is as much about Toyota's culture as systems,
it makes for a far easier read than most books on the subject. There
is no heavy-duty jargon from the world of manufacturing, there are
no complex fish-bone charts or elaborate equations on process capability,
and most of all there is no pontification. Dawson tells the Lexus
story as it happened. He deftly weaves in tenets of the Toyota philosophy
with the personal trials and tribulations of the men involved in
the making of Lexus. He explains why Toyota needed a luxury car
line, the seemingly insurmountable engineering challenges faced
by Lexus designers, and the unique marketing philosophy that the
company adopted to break into a market long-dominated by European
and American brands. Which is why despite two earlier books on the
Lexus (The Lexus Story by Jonathan Mahle, and The Challenge to Create
the Finest Automobile by Brian Long), Dawson's effort is well worth
a read.
But how relevant is a book on Lexus in a market
that hasn't yet had its date with the perfect automobile? That brings
me to my next point, which is that you'd be missing out on a lot
if you merely read the book on the surface level. There's a lesson
to be learnt in Chairman Eiji Toyoda's decision to make not just
a luxury car, but the best luxury car in the world; lesson to be
learnt in Chief Engineer Ichiro Suzuki's manic commitment to deliver
near-impossible automotive quality; and more lesson to be learnt
in Toyota's decision to treat the Lexus customer as a guest at one's
own home. These are some lessons you can only learn from Toyota,
because no other company in the world, not even any other Japanese
company, is quite like Toyota.
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THE SECURITIES MARKET
By G.N. Bajpai
Global Business Press
PP: 155
Price: Rs 395
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With its capital
markets so much better developed, shouldn't India's economy be outperforming
China's? Not necessarily, and it's a long story why. This book looks
at the best that markets can do by way of capital allocation. Written
by the Chairman of Securities Exchange Board of India (SEBI), the
country's top market watchdog, and subtitled 'The quest for new
benchmarks in regulation and human resources', the book recognises
the misallocation perils of distortive policies, while granting
the regulator a role as "inventor, facilitator & confidence
builder" to argue in favour of regulatory dynamism as a response
to market innovations.
As Bajpai envisions the future, globalised
trading will be the reality, with the regulator framing the outlines
within which securities-of ever-evolving novelty, including royalty
receivables such as 'Bowie bonds'-are traded. Trading platforms
will converge, new risk tools will emerge, and everything even abstractly
tradeable will be traded. So, laissez faire all the way? Well, the
book ends with a visibly preachy handout, extolling the karmic virtues
of individual self-interest being made subservient to the common
good.
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POVERTY, VULNERABILITY, AND AGRICULTURE
EXTENSION
Ed. I. Christoplos & John Farrington
OUP
PP: 251
Price: Rs 545
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If challenges stir
you up, and you believe that economic growth's reducing of poverty
is a 'probably valid assumption' only in countries where inequality
is low, this book on poverty edited by academics Ian Christoplos
and John Farrington is the one for you. With field research from
India, Vietnam, Bolivia and other places, it examines poverty redressal
via 'agricultural extension' ('intervention' presumably sounds all
wrong), the critical component of which is information dissemination.
Can private initiative accomplish what public efforts have failed
to do? That's the question.
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INDIA UNTOUCHED
By Abraham M. George
EastWest Books
PP: 390
Price: Rs 295
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If academic theorising tires you out, and you
want readable insights from the ground experience of battling poverty,
try this other book: a personal account of Abraham M. George. A
PhD in business administration from New York University, he has
written several books on finance. He also runs a software outfit
in the US, bemoans India's 44-year socialist tilt, sees 'peace,
democracy and free markets' as the three world-conquering ideas
of our times, enlightens his capitalism with the concerns of Amartya
Sen and Joseph Stiglitz, alleges a pronounced anti-US bias in Indian
media, and has returned to the country to help the millions left
untouched by all the economic vibrancy.
Some of George's observations may seem trite
to those familiar with rural India's perplexities; feel free to
flip pages. But what you mustn't leave untouched is the middle chapter.
Though the author is stronger here on his local understanding than
global explanations, he makes it evident that he's not just another
clueless NRI trying to play saviour.
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