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In India,
travel is divided into two seasons. The more popular is summer when people
travel abroad to places like the US, Europe and the Far East. The second
season that begins in October is dominated by domestic travel, though
a few look at destinations like Singapore, Malaysia, Thailand or Africa.
A few years ago, a visit to the wildlife parks and reserves in central
Kenya was a tour by itself for many Indians travelling to east Africa.
Today it is a freebie thrown in. Mumbai-based Shree Raj Travels recently
introduced "Buy South Africa and Get Kenya Free", a six-day
package to South Africa which gives the traveller five nights in Kenya
free. Offers from other companies include a 12-day tour to the Far East
for Rs 49,000 (down from Rs 70,000 last year) and the "Unbelievable
Australian Bargain" at Rs 3,999 per adult per night at Sydney, Melbourne,
Perth and Adelaide.
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Parull Gossain & Shunali K. Shroff
" If it wasn't for the price, we would not have taken the
trip."
Business partners in Mumbai, the two packed their bags for Barcelona
when they saw a Rs 31,000 per head offer from KLM/North West.
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Such attractively priced packages are spurred by the heavily discounted
airline rates. The drop in rates cascades down for the entire industry-hotel
and airline rates falling first and tour packages following thereafter.
Flights to Bangkok, Pattaya and Kuala Lumpur which cost between Rs 20,000
and Rs 22,000 last year on Thai and Malaysian Airlines are going for about
Rs 16,000 this year. Says Yoggesh Selarka, manager (marketing), Shree
Raj Travel: "Honeymooners are taking advantage of these schemes.
Even corporates have given us bulk bookings."
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DISGUISED BLESSING: Domestic tourism
will gain from the fall in foreign arrivals
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Will such packages and discounts really spur demand? Most people in the
industry think that incentives "help a customer make up his mind
faster". But Pradip Madhavji, a former president of the Travel Agents
Association of India and now a consultant with Thomas Cook, is sceptical.
"These cuts will have a negative impact on all the shareholders in
the industry." His colleague Sunil Gupta, head of Thomas Cook's leisure
division, thinks differently. He believes discounts are part of the ever-negotiable,
low-margin travel business. "Indians are quite disaster proof and
there will be no permanent drop in people's desire to travel or honeymoon
in exotic places. I predict a growth of 15-20 per cent in December over
the previous year."
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South Africa
Kenya thrown in
The Dark Continent is a bright spot
for visitors this year. Kenya and Dubai are being offered as free
add-ons by tour operators in South African packages.
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Such customer-friendly packages alone may not rope in enough business
to offset the losses from the fall in foreign tourist arrivals but the
hospitality industry in India sees them as blessings in disguise. So far,
there has been a lack of well-structured packages for the domestic traveller.
Those who revised strategies and began wooing the domestic tourist may
emerge unscathed by the downturn.
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The Bhargava family, Goa
"This time it is Goa, next time we're heading to Kathmandu."
Retired government employee R.P. Bhargava and family will go
to Goa next month. Cost: Rs 5,000 per head for train fare, hotel
and meals.
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At the state level, Kerala and Rajasthan best illustrate the extremes.
Both play host to a sizeable chunk of the 2.6 million foreign tourists
who visit India every year. But the sharp drop in arrivals this year has
done little or no damage to the industry in Kerala, while in Rajasthan
it is bleeding. In the past few years, Kerala tourism authorities aggressively
marketed the state as a year-round destination. If you didn't like its
beaches, there were the backwaters. If you didn't like that either, there
were the hills and the ayurveda therapies. The result: this year, the
downslide in foreign tourists is more than offset by the hordes of cash-rich
Gujaratis and Maharashtrians flocking to the state.
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Nitu and Sunil Dua, Off to Australia &
New Zealand
" The price, the itinerary ... it just clicked perfectly."
Sydney-Auckland cruise at Rs 2,400
per person per night. Normally, it costs around Rs 7,200.
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But it will be quite a while before Rajasthan recovers from the shock
of 2001. Barring a few exceptions, most heritage hotels and star properties
have so far treated the domestic tourist as low spending nuisances and
depended solely on the deep-pocketed foreigner to fill their coffers.
It's just that there aren't too many this winter.
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Rajasthan
50% off
The tourist drought has forced hotels in the desert state to
cut room tariffs by half in the peak season. Even the "Palace
on Wheels" has scaled down its royal fare to realistic levels.
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In Himachal Pradesh too, the downslide is writ all over. Ajit Butail,
a leading Shimla hotelier, says tourist arrivals this winter have dipped
to an all-time low. "It is not even half of last year's traffic."
Hoteliers are wooing domestic tourists with discount bonanzas up to 70
per cent. There is a package for every pocket and segment-groups, families,
honeymooners, senior citizens. Some hoteliers are even being kind to tipplers.
One hotel offers a Rs 7,500 package that includes a four-days, three-nights
stay, with all meals. And unlimited drinks.
While the industry grapples with a bad year, the Union Tourism Ministry
is doing its bit to build in a margin of safety. At a meeting last week
of the Group of Ministers on Tourism, newly appointed Union Tourism Minister
Jagmohan outlined four issues which he believed the Government must resolve.
They are:
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Sri Lanka
Free fall
The Emerald Isle is attracting Indian
tourists with amazing discounts and "buy one get one free"
packages to counter its image as a war-torn country. |
# slash the expenditure tax in hotels to make India a competitive and
cheaper destination for tourists;
# lift the freeze on leave-travel allowance for government servants
# abolish the surcharge on aviation turbine fuel to make domestic flights
cheaper; and
# implement the visa-on-arrival facility for visitors from 16 countries,
on hold due to security reasons.
The minister's fingers are crossed now. But Amitabh Kant, joint secretary
in the Union Tourism Ministry, is confident the crisis can be overcome.
The man who, as tourism secretary in Kerala coined the God's Own Country
slogan which firmly put the state on the world tourism map, says, "After
the Gulf War, there was a 35 per cent slump in tourism in the country.
Once tourism recovered, it touched record levels." The industry hopes
that history repeats itself. Until then, it will be the Indian traveller
who will be calling the shots.
-with Anna M.M. Vetticad, Natasha Israni and bureau
reports
For more information on tours, log on to www.indiatoday.com
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