From phone and e-mail-based support to data analysis
and telemarketing, Indian call centres are using technology to deliver a
commoditised service to western clients. India Today's Principal Correspondent
Stephen David takes a look. Booming
Business
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CURRENT
ISSUE DEC 31, 2001
THE YEAR'S IMAGES
"The Talibs are terrorists. They've become
slaves to foreign powers."
General Abdul Muneer, Northern Alliance army
The Northern Alliance's rag-tag army had little more than a glorious
past. Bolstered by the US' Daisycutters, it flowered into a victorious
band.
"My bosses fled with the Taliban. They said I should
just go to work."
Nuraghman Omani, traffic controller, Kabul
The Alliance's prisoners in Kabul were left friendless. Nobody
really cared.
"There was a long pause in my life. I feel my best years
were taken away."
Najiba Said, medical student, on returning to Kabul
Afghan women show their faces, laugh, dream. That's the ultimate
slap on the face of Mullah Omar.
Passion vs pragmatism Jehadi groups in Pakistan took to
the streets, livid at General Pervez Musharraf's support to the
anti-Osama West. Musharraf's bigger fear was that the Alliance's
tanks (below) would roll into Kabul. On November 13, they did. Pakistan's
doctrine of "strategic depth" went for a toss.
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CURRENT
ISSUE DEC 31, 2001
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